Backup

Notes for Administrators

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This page is intended to be of interest to campus CrashPlan backup administrators. If you aren't one, you are welcome to read on, but you don't need to.

Documentation and Support

The CrashPlan support site is a good place to start. You'll find summaries of the user interfaces as well as instructions for common tasks. There are a number of good support articles at Answers from Support.

 

Participating Units

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The following campus units are participating in the campus CrashPlan service. Please contact the IT support organization in your unit to arrange to use the CrashPlan service.

 

Alumni Association

Center for Advanced Brain Imaging

Frequently Asked Questions

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What is this? CrashPlan is a desktop/laptop backup product that meets most of our campus requirements. More detailed information is available at http://www.crashplan.com/enterprise

Why? Risk of loss of encrypted drives, theft, audit, and all the other usual reasons.

Restoring Files

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There are three ways you can have data files restored from your backups.  Of course, this presupposes that you've installed the backup client and that it was functioning long enough to complete a backup of your computer. 

Terms of Service

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  1. OIT is providing a backup storage repository to all campus units. The repository is initially intended for the storage of backups of desktop and laptop computers owned by the Institute and issued to Georgia Tech faculty and staff.

Troubleshooting

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 New Versions

We are currently supporting version 3.6.4.1. When the servers are upgraded, your client should automatically upgrade itself. Don't use a client verison newer than than the servers.

Getting Started

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In order to get started, you need an IT support organization that can allocate a client license for you. You CANNOT independently buy an individual CrashPlan PROe license and have it work in our environment. (You can purchase a personal subscription to the CrashPlan+ service, but that is a completely different service for which you shouldn't be using these instructions.)

Configuring your client

In order to use CrashPlan to back up a system, you need two things:

Desktop/Laptop Backup for Personally-owned Equipment

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Getting Help 

Contact the OIT ITS Technology Support Center

Walk-in Support: Technology Support Center, Clough Commons (Room 215) - Hours: 8:00am  - 6:00pm Friday
Phone Support: 404-894-7173 - Hours: 8:00am - 5:00pm, Monday-Friday
Web Help Request:  http://www.remedy.gatech.edu/support

Overview 

You absolutely need to maintain backup copies of your personal files, email, contact lists, photos, etc. from your personal computer equipment. Hard drives are guaranteed to fail sooner or later (retrieving your data from a failed hard drive can cost thousands(!) of dollars if it can be done at all). Computers, especially laptops, get stolen, soaked in salt water, run over by cars, attacked by malicious software, and even wrecked by overly enthusiastic toddlers who have just learned to click the "Delete" button with the mouse.

Dealing with the loss of a lifetime of digital music, photos, bank records, tax returns, and who knows what else can be much more painful and expensive than the worth of the computer itself, so you have to protect yourself by seeing that backup copies are made.

This discussion on this page applies to students whose equipment is almost always personally-owned and to faculty and staff who choose to buy equipment for themselves or their family members. If you are an Institute employee with Institute-owned equipment, please also consider using an Institute-supported backup service.

If you are wondering why the backup service offered by Georgia Tech for Institute-owned computers is not appropriate for keeping backups of personal machines (sorry about that), there are two primary reasons: (1) backup of exclusively personal data very likely violates policies on misuse of state resources (see the CNUSP) since it would be other than "incidental personal use", and (2) such use of state resources would very likely make your personal data subject to inquiry under the Georgia Open Records act. Neither of these are places you want to go.

Service Lead
Name 
Technology Support Center
Email 
support@oit.gatech.edu
Phone 
404 894 7173

Making Backup Copies

You have lots of options for making backups. This article will suggest a few possibilities. The gold standard in making backups is to have at least two additional copies of your data, one of which is stored somewhere other than where you keep your computer. 

So, what are some good methods for maintaining personal backups?

Desktop/Laptop Backup for Georgia Tech Owned Equipment

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Getting Help 

Contact the OIT ITS Technology Support Center

Walk-in Support: Technology Support Center, Clough Commons (Room 215) - Hours: 8:00am  - 6:00pm Friday
Phone Support: 404-894-7173 - Hours: 8:00am - 5:00pm, Monday-Friday
Web Help Request:  http://www.remedy.gatech.edu/support

 

Overview 

Your unit's IT support personnel or organization may be able to offer you access to a distributed enterprise backup product called CrashPlan PROe. Please check the Participating Units entry to see if your unit is listed. Please contact your unit IT organization directly; if necessary, OIT will assist you in locating them.

  • OIT funds centrally-managed storage for the backup of Institute-owned faculty and staff desktop and laptop systems.
  • Individual unit IT organizations provide local administration of backup clients.
  • Individual units fund the initial client software license, currently a one-time $150/user charge.
  • OIT provides second-level technical support to unit IT organizations

It is highly recommended that you not use this service for personally-owned equipment or for other than incidental personal data. Such use would likely violate the Computer and Networking Usage and Security Policy as well as subject your personal data to the terms of the Georgia Open Records Act. As such, OIT cannot offer backup storage for personal use. This means that if you are not an employee of the Institute who has been assigned computer equipment for your use, this service will not apply to you. There are commercial products, including one provided by the company that supplies the abovementioned product, that can assist you in keeping backups of your personal equipment and data without violating the law.

Unless stated otherwise, the pages in this service description are written with the presumption that you are an end-user of the CrashPlan PROe product and that your unit IT organization has agreed to assist you in using the product.

This product was identified and integrated into the Georgia Tech environment by the Schools of the College of Engineering who have kindly allowed the Institute to take full advantage of their efforts.

Service Lead
Name 
Jerry Swann, Dan Forsyth
Email 
jerry.swann@oit.gatech.edu, dan.forsyth@oit.gatech.edu

 

What Next?

If you are ready to install the client on your computer, see Getting Started.

If you want to see if your unit is participating, see Participating Units.

If you are having trouble with your client and want help before you contact your support organization, check out Troubleshooting.

If you need to restore files, see Restoring Files.

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