Remedy

The Remedy Action Request System automates departmental and enterprise-wide business processes, such as helpdesk request tracking, asset management, and integrated system management. There are many different Remedy applications available for use by Georgia Tech departments.

OIT uses Remedy primarily to manage IT support and service requests. Georgia Tech departmental IT support staff members can create Remedy requests to get information and order service from OIT.

Remedy applications may be available to the support staff in your department. For a detailed description of the Remedy system, including application manuals, go to Remedy Web. For more information, contact the OIT Customer Support Center.