The Information Technology Services (ITS) unit within OIT is comprised of several areas that provide IT support directly to faculty, staff, students, and other users of IT services at Georgia Tech. As such we strive to fill several key roles:
1) acting as a first line of support for questions and problems related to many of OIT's supported applications;
2) communicating about IT-related services and initiatives; and
3) acting as customer advocates as OIT moves forward with service improvements, operational changes and implementation projects.
Our partnerships with other units within OIT and with units across campus, and the customer relationships we build, are critical to our success in each of these roles.
Academic Technology Solutions: classroom and conference room technology support in many academic units on campus; and lab cluster support in the Library and Student Center
Application Support: Web page development in support of enterprise-level communications and software distribution, and Remedy enhancements and support
Directory Services: customer service to Georgia Tech callers who need contact information for departments, faculty and staff, or general campus information
Distributed Support: front-end support of administrative and academic computing in various departments around campus
Technology Support Center (TSC): support of faculty and staff for OIT-supported environments and applications, and walk-in support for student personal workstations; also, the TSC participates with other OIT units in development of requirements, user and technical support documentation, training, communications and other support elements associated with implementation and enhancement projects