The mission of the Telecommunications Department is to provide stable, yet flexible and robust voice services to the Georgia Tech end user community. The Telecommunications Customer Care team works in partnership with telecommunications coordinators throughout the Georgia Tech campus in order to evaluate, understand and respond to end user needs in ways that support the academic, research and business operations of the Institute. The Telecommunications Department also works in concert with other OIT departments to provide the Georgia Tech end user community with a stable, efficient and flexible backbone for services provided. OIT Telecommunications and all other OIT departments are working together to identify and evaluate future capabilities and opportunities for improved service and reduced costs.
The Telecommunications Unit of OIT is responsible for 1) voice infrastructure, 2) systems, 3) services provided to the Georgia Tech end user community on the main, Cobb County, Forest Park, Athens and Savannah campuses; and, 4) maintaining a professional working relationship with our primary equipment and service providers.
Voice Infrastructure includes the core telecommunications switch and gateway and UPS equipment located in various buildings around campus to process voice and communications traffic.
Systems include the peripheral equipment and systems that handle billing, system maintenance and the delivery of services such as voicemail, soft-phones, and conference bridging, etc.
Services include repairs to phone lines and equipment; moving-adding-changing phone lines, equipment and features; setting up, troubleshooting and maintaining voice mail and other desired functionality; and, it includes managing the campus telephone directory for on-and-off campus callers.