OIT - Departmental Support

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Departmental Support

Departmental Support

Distributed Support Program

The OIT Distributed Support Program provides dedicated full-time on-site computer and network support for academic, research, and staff organizations across the Georgia Tech campus. OIT creates a formal partnership with participants through the use of a Service Level Agreement (SLA). The Distributed Support Program offers a full range of services including:

System and network administration.
Software configuration and maintenance.
Hardware installation and configurations.
Problem diagnosis.
End-user technical support.
System documentation and planning.
Program management.
Web design and maintenance.
Application support.
End-user training.
System back-up and restores.

Assist departments in the selection and purchase of computer hardware and software appropriate for intended use.
Yearly equipment inventory.
Software licensing.
System security.
E-mail administration.
Install, deploy and maintain departmental laboratories and classrooms.
Audio visual classroom support.

Find your department's CSS:

Computer Services Specialist (CSS) List

Find out if your department has a support contract:

Distributed Support Program Current Contracts

This is the agreement between OIT and the departments that contract for support:

Distributed Support Program Service Level Agreement

Distributed Support Program job descriptions:

Business Analyst I
Computer Services Specialist I
Computer Services Specialist II
Computer Services Specialist III
Computer Services Specialist IV
Program Manager
System Services Specialist I
System Services Specialist II
System Services Specialist III

Computer Support Representatives (CSR)

Computer Support Representatives (CSRs) are staff members employed by Georgia Tech departments and offices who have been designated as IT support contacts. OIT supports CSRs with information resources such as regular CSR meetings and OIT-staffed classes. Search for your department's CSR:

Computer Support Representative (CSR) Search

CSR Meeting Minutes

More Information

Contact the Distributed Support Program Manager by email or phone: (404) 894-6445.