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Executive Summary

Services

The OIT Telecommunications group provides and supports voice services (telephone and associated communication services) to the GT campuses. A Nortel CS2100 VoIP telecommunications switch serves the main campus. Traditional telephone lines (local and long distance), Voice over IP (VoIP), and telephone company circuits are supported. Other GT locations are still served by their local telecommunications providers (AT&T, etc.). 

The Telecommunication services that currently are supported on the main Atlanta campus are:

• Telephone Lines served from the Georgia Tech switch (PBX)
  
  • Analog Lines
  • Digital Lines
  • VoIP Lines
• Telephone Lines served directly from AT&T (Centrex or 1FB)
  
  • Analog Lines
  • ISDN BRI Lines (Primarily GTRI and video conferencing)
• Voicemail/Visual Voicemail
• Calling Card Services
  
  • AT&T Calling Cards
• Conferencing Services
  
  • GT PBX-based audio conferencing
  • Qwest Conference Call Services
• Domestic Long Distance
  
  • AT&T
• International Long Distance
  
  • AT&T
• E911 Services
  
  • GTPD Public Safety Answering Point (PSAP)
  • E911 Database Updates (Pinpoint)
• Automated Attendant Services
• Call Center Services
  
  • Automatic Call Distribution
  • Call Center Statistics
• Emergency Phones ("Blue Light" Phones)
• GTPD E911 Services
• Primary Rate Interface (PRI) lines in certain buildings

Services that are or can be supported outside of the main campus are:

• Telephone lines served from the Georgia Technology Authority (GTA) or the local phone company
• Calling Card Services
• Conference Calling Services
• Domestic Long Distance
• International Long Distance

Governance

OIT Chief Information Officer
Director - Telecommunications

OIT Technical Director

Susan Campbell - OIT Telecom
Tony Hudgins, Department Manager II, Telecom Engineering and Operations

Service Information and Metrics

OIT Telecom currently supports:

• 13,138 analog, digital and IP lines served from the Georgia Tech telecommunications switch on the main Atlanta campus
• 1,110 AT&T Centrex Lines on the main campus (To meet Building Code requirements and locations not on GT Network)
• Contracts for 620 GTA/DOAS Lines and Circuits around the state (GT Savannah, GTRI Cobb County/NEETRAC, EDI, etc.)
• Manages and monitors 351 Emergency Phones/Courtesy Phones/Elevator Phones on the main campus (Gai-tronics)
• Update and verification of telephone numbers and room numbers for E911 records for the main campus
• Over 80,000 minutes of audio conferences in 2009

Goals for FY 2010

• Support Audio Conferencing on a production-basis with toll free (800 number) access for the campus
• Support Nortel Contact Center call center capabilities for the campus
• Clean up and automate telecommunications billing for the campus

Projects to Support Goals - 2009-2010