In a move to update Georgia Tech’s communications and collaborations services, the Office of Information Technology (OIT) is in the process of implementing a large Unified Communications and Collaboration (UCC) project with Cisco to replace Tech's aging telephony system and offer a new conferencing and collaboration solution to better serve Tech's mobile and often virtual students, faculty and staff. The new solution will offer an end-to-end communications platform that unifies voice, messaging, presence, audio, web, and video conferencing tools into a simple user experience from any tool, any device, and from any location, using the Cisco UCC service.
Phase 1 of the project, which kicks off on September 11 is the first of a multi-phased approach for the UCC rollout to campus. This phase includes replacing and updating many current phones that are no longer compatible with the new system. OIT staff will serve as early adopters to help test the new phones with the new architecture. Once the early adopter group has tested the system, a concerted effort will begin to replace those phones no longer compatible with the new system to enable updated features for calling and voicemail capabilities.
All campus users can expect to see some major changes to enhance their communications with colleagues and fellow students, One important feature to the new phone system planned for Phase 2, is the ability to keep your Georgia Tech identity when making calls - as well as the ability to make these calls from your mobile device, desktop, laptop and tablet, otherwise known as a "soft client" because your dialing pad appears on your device without the need for a physical phone. Throughout each phase, training and help desk support will be available to ensure a smooth transition.
As Phase 2 begins, users can expect to see new and different ways of collaborating including sharing documents, setting up and joining face-to-face video calls using any of your devices, using extended features for WebEx, and more, all from Cisco's UCC platform. Along the way, we will be looking for feedback and will continue to communicate our progress and available features as they're rolled out.
For more information, contact Angi Whatley.